Why have my payouts stopped?

Stopped payouts

If you are expecting a payout but it didn't arrive as expected, while you received notification with "BalanceTransfer", go to your Notifications center under the Bell symbol in the right upper corner of your Customer Area. These will indicate the reason for the balance transfer that is the result of the stopped payout and what you can do to solve it.

More information can be found here: Balance Transfer.

Payouts may be blocked for the following reasons:

1. Deposit configurations (MPL) aren’t completed. If you’ve never received payouts from your merchant account check how the deposit is set up and if there are any missing configurations. If your deposit isn’t activated, contact support.
2. Blocked payouts on merchant or company level. This may be caused by a compliance reason (blocked by our legal team) or due to a request you made to block at this level. If your payouts are blocked on merchant, or company level, contact support.
3. Payouts are blocked on payout account level. This can be caused by incorrect bank account details configured in the Customer Area. Before contacting support, please check if your details are filled in correctly.
4. Insufficient payable balance: there might not be enough payable balance in your account, this could result from excessive debits coming from refunds, chargebacks, invoice deduction, Deposit correction, Reserve Adjustment, for more information please visit Activity log.