How do MOTO payments work?

MOTO payments

A Mail Order/Telephone Order (MOTO) payment is a card-not-present transactionwhere the customer provides you with their order and payment details by regular mail (not email), fax, or telephone.

Note: MOTO payments are insecure. There’s no liability shift and you’re fully liable for fraud chargebacks related to MOTO payments.

Note: MOTO payments aren’t the same as manual key entry (MKE) and shouldn’t be used for the same purpose. MOTO is a card-not-present present payment while MKE is a card present payment that is used when the payment terminal fails to obtain the card details from the card's chip or magnetic stripe.

Learn how to get started with MOTO transactions.

Learn more

Find more details on this topic.

Go to Adyen Docs
The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request