Can I cancel a card order after creating it?

When a Payment Instrument (PI) is created, Adyen creates a card order for it. This card order is then sent out to our card manufacturing partner at a certain time.

To prevent a card from being sent for manufacturing:

  1. Get the status of the card order by listening to the card order webhook. If the status is “created” then 
  2. You can close the order by calling the PATCH /paymentInstruments endpoint and updating the status of the card to closed.

If the status of the latest card order webhook has any other value than “created”, please reach out to issuingsupport@adyen.com immediately within 24 hours of creation of the Card Order and inform your Account Manager.