I have ordered a card and received no updates. Where is it?

When you create a card (payment instrument), Adyen automatically creates a card order for it at the end of the day. When this card order is created, you will asynchronously receive updates about your physical card order

The webhook will contain data regarding the status of the card(s) i.e processing, created, rejected, shipped etc.

Once the card order is shipped, depending on the opted shipping method, there could be a tracking-id populated on the card order item page in your Customer Area (Card Order > Select Card Order id > Check the individual Card order items).

In case the tracking id is not populated but the status is shipped, then it can be that the opted shipping method does not allow tracking. You can determine this beforehand at the time of implementation with your Project and Implementation managers.

In case the shipping method that you chose does provide tracking but it is not populated on the Customer Area or you are not receiving the webhooks above then do reach out to issuingsupport@adyen.com with the card order ID.

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