What are offers and how can they cause the Payment “Pending” issue in Adobe Commerce? (Magento)

Abandoned offers

An abandoned offer can be created when a customer abandons the payment process during 3D authentication.

Find offers

  1. Log in to your Customer Area.
  2. Go to Transactions > Offers.


Close offers

Offers can block your inventory and create confusion in your order table. We can send an OFFER_CLOSED notification to close and cancel your abandoned offers in Adobe Commerce. You can add
notification to your standard notifications. Here's how you can make those changes yourself:

  1. Log into Customer area LIVE or TEST and go to Developers > Webhooks.
  2. Under the WEBHOOK list, select the Pen icon to edit the enabled Standard notification.
  3. Under General > Events select the Pen icon to add or remove events.
  4. Make sure that event OFFER_CLOSED is enabled.
  5. Press Apply and Save changes once you have finished.

For more information regarding non-default event codes please check out our Docs page.

Once enabled, this notification will only apply to new offers, and you'll need to manually close older ones from the Adobe Commerce database.

Note: The delay in receiving the notification differs per payment method (e.g., 12 hours for card transactions).

Note: We can adjust the period for the notifications but only for some payment methods (e.g., for bank transfers, it cannot be adjusted).

Tip: We don’t recommend decreasing the period as it can cause unusual issues where Adobe Commerce won't allow us to reopen the closed orders.


Learn more

Find more details on this topic.

Go to Adyen Docs
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