Why are Klarna payments stuck in Pending?

Q: Why are Klarna payments stuck in Pending?

<html><head></head><body><h2>Check the capture settings</h2> Klarna has manual capture enabled by default. If your company settings are set to automatic capture, this might result in OpenInvoice payments to be stuck in Pending. Automatic capture can only be enabled if you comply with Klarna’s regulation of shipping the product within 24 hours of the capture. After it’s enabled on Adyen's side, make sure to change the setting 'Use auto-capture for OpenInvoice payments' in Adobe Commerce, under the Adobe Commerce Order Processing section. Tip: To change the Klarna capture settings to immediate capture, contact our <a href="https://ca-live.adyen.com/ca/ca/contactUs/support.shtml" target="_blank" rel="noopener" data-track-title="Why are Klarna payments still pending?" data-track-text="Support Team">Support Team</a>. <img src="https://contact.adyen.com/servlet/rtaImage?eid=ka0QD0000005dGr&amp;feoid=00N3W000000aWVr&amp;refid=0EMQD0000003Zyv" alt="image3.png"></body></html>

Question

Accepted Answer

Check the capture settings

Klarna has manual capture enabled by default. If your company settings are set to automatic capture, this might result in OpenInvoice payments to be stuck in Pending.

Automatic capture can only be enabled if you comply with Klarna’s regulation of shipping the product within 24 hours of the capture. After it’s enabled on Adyen's side, make sure to change the setting 'Use auto-capture for OpenInvoice payments' in Adobe Commerce, under the Adobe Commerce Order Processing section.

Tip: To change the Klarna capture settings to immediate capture, contact our Support Team.

Why are Klarna payments stuck in Pending?

Check the capture settings

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