How can I help a customer that didn't receive the chargeback funds?

The dispute cycle can vary between schemes and payment methods, but the parties and the general dispute flow remains valid for most.

Find details of disputed transactions.

Learn what chargebacks are, how the process works, and ways you can avoid them.

This video explains how the dispute flow works. A dispute occurs when a cardholder disagrees with a merchant transaction. Find out what happens after. 

Learn how to defend chargebacks and handle disputes.