What is a “05: Do Not Honor”?

Q: What is a “05: Do Not Honor”?

<html><head></head><body><h2>“Do Not Honor” refusals</h2> The response “05: Do Not Honor” is a <a href="https://docs.adyen.com/development-resources/raw-acquirer-responses/" target="_blank" rel="noopener" data-track-title="What is a “05: Do Not Honor”?" data-track-text="generic error message">generic error message</a> for <a href="/knowledge/payments/payment-statuses/why-is-my-payment-refused" target="_blank" data-track-title="What is a “05: Do Not Honor”?" data-track-text="refused payments">refused payments</a>. It can be caused by various reasons but most frequently by the shopper’s bank. Unfortunately, we don’t have the details on why “Do Not Honor” payments get refused. <h2>What to do with a Do Not Honor transaction</h2> <ul><li>Ask your customer to contact their bank, if they wish to clarify the refusal reason and receive further information. </li><li>Ask your customer to wait a few hours and try again.</li><li>Ask your customer to use an alternate card.</li></ul></body></html>

Question

Accepted Answer

“Do Not Honor” refusals

The response “05: Do Not Honor” is a generic error message for refused payments.

It can be caused by various reasons but most frequently by the shopper’s bank. Unfortunately, we don’t have the details on why “Do Not Honor” payments get refused.

What to do with a Do Not Honor transaction

Ask your customer to contact their bank, if they wish to clarify the refusal reason and receive further information.
Ask your customer to wait a few hours and try again.
Ask your customer to use an alternate card.

What is a “05: Do Not Honor”?

“Do Not Honor” refusals

What to do with a Do Not Honor transaction

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