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Knowledge
Payments

Payment statuses

Learn all payment statuses and what they mean for you.

Graphic representation of a credit card transaction approval with a green check mark and a denial with a red X.

Payment lifecycle

What is the status of my payment?
What are the payment statuses?
What is settlement delay?
How can I change the authorization amount?
Why are there duplicate payments?

Refusals and errors

Why do I see an error on my payment?
Why is my payment refused?
What is a “05: Do Not Honor”?

Canceled

Why is my payment canceled?
How do I cancel a payment?

Expired

Why is my payment expired?

Refunds

How can I check if a refund has been received by the shopper?
Why did my refund fail?
Can I reverse a refund?

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