Why is my payment refused?

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  • View Acquiring Details

If you don't have the required user role, please reach out to your admin.

Refused payments

The issuing bank or the risk profiles can refuse your payment.

When your payment isn’t successful, you’ll receive a response including a result code set to either Refused, Error, or Canceled.

A Refused payment:

  • Is final.
  • Is refused when the fraud score exceeds 99 points based on your risk profiles.
  • Shows a refusal reason code.
  • Shows a specific refusal reason.

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