Why is my payment expired?

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Do you have the right user role?

Please check whether you have the following user role:

  • View payments

Expired payments

A payment expires when the payment wasn’t Captured or Canceled within 4 weeks after the authorization.

An Expired status is final, and you can’t capture it anymore. So, make sure to capture your payments within 4 weeks after authorization.

An Expired payment:

  • Is final.
  • Doesn’t deduct funds.
  • Releases the funds automatically back to the shopper. No further actions are needed from your side.

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