Dynamic Currency conversion

Dynamic Currency Conversion (DCC) allows international customers to pay in their home currency when making a purchase in a country that uses a different currency. When a customer inserts or taps their card on the terminal, the system automatically detects if the card is issued in a different currency and displays the appropriate payment options. 

The terminal offers them a choice to pay either:

• In their home currency (with the exchange rate and markup shown).
• In the local currency (with the card issuer applying the exchange rate later).
  
  

DCC Revenue

The markup charged on shoppers who pay in their home currency generates revenue for your business. You can find the details on how revenue is calculated in your contract.

DCC Rules

DCC must be offered as optionally and is subject to various rules. Deviating from these rules puts you at risk of being fined. 

What you can do

• Present Both Options Neutrally: It’s important not to influence the customer’s decision. Instead, inform them clearly and let them decide freely. This is due to compliance requirements. The terminal will show both options, including the exchange rate and fees, before the customer confirms.
• Why This Matters for Customers
  • Transparency: With DCC, customers know exactly how much will be charged in their own currency
  • Choice: Some prefer to be charged in their home currency to avoid surprises.
  • Control: Others may get better exchange rates from their bank and prefer to pay in local currency.

What Not to Do

• Don’t recommend one option over the other.
• Don’t say “Always decline DCC” or similar.