Why was the split configuration not applied?
Split Configurations
Our split configuration service allows platforms to distribute incoming payments among different account holders (sellers). Splits can be defined in two ways:
- Payment Request: Split details are directly included within the payment request sent to Adyen's endpoints.
- Split Configuration Profile: A pre-defined split profile is assigned to a specific store within the platform.
Troubleshooting Split Failures
Several factors can cause splits to fail. To diagnose issues, consider the following:
- Missing Split Information:
- Check the "Payment Details" page in the Customer Area.
- Locate the "Split Payment" section.
- If this section is absent, the payment request either lacked split details or was not intended for splitting.
- Merchant Account Incompatibility:
- Splits are primarily designed for Adyen for Platforms.
- Ensure the merchant account and its associated stores are correctly linked to your platform.
- If the account is not properly configured for platform functionality, splits will likely fail.
- Incorrect Split Configuration Profile:
- For stores utilizing split profiles, verify the profile's data and the assigned store ID in the Customer Area.
- Incorrect data or store assignments can prevent the correct split from being applied to payments.