What can I do when my webhook is shown in troubleshoot mode?

Troubleshoot the webhook

When your webhook server doesn’t correctly recognize webhook events, it enters troubleshooting mode. To find the root cause of the error, you can troubleshoot the webhook.

When you troubleshoot, our system attempts to deliver one of the stuck events to your webhook endpoint and shows you the response we get. You can also see additional information like the response code, the response time, and the request body of the webhook event.

Tip: To correctly recognize our notifications, your webhook must reply within 10 seconds with either: 

• an [accepted] string and a HTTP 2XX response code
• a HTTP 2XX response code depending on the Accept webhook configuration of your endpoint in the Customer Area. 

Tip: Read more on how to accept events.