How can a franchisee refund a payment in Essentials?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Manage Payments

If you don't have the required user role, please reach out to your admin.

Refund a payment

Franchisees can refund a payment in Essentials if they have the Merchant manage payments user role.

  1. Log in to Essentials.
  2. Go to Payments and select the payment you want to refund.
  3. Select the Refund tab and in the Refund amount box, enter the amount you want to refund. This can be either the full authorized amount, or part of the authorized amount.
  4. Select Refund payment > Confirm to send the refund request.

Let's practice

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