Help
  • Knowledge
  • Academy
  • Collections
  • Updates
  • Docs
  • Contact
  • Global (English)
    Singapore (English)
    United States (English)
    Deutschland (Deutsch)
    España (Español)
    France (Français)
    Italia (Italiano)
    日本 (日本語)
    Brasil (Português)
    中国 (简体中文)
Knowledge
Franchisors

Franchisee accounts

Support your franchisee to process and manage their operations in Essentials.

The illustration of a user.

General questions

What is Essentials?
How can a franchisee subscribe to notifications or system messages in Essentials?

Payments in essentials

How can I find a payment in Essentials?
How can I check a payment status in Essentials?

Refunds in essentials

How can a franchisee refund a payment in Essentials?

Disputes in essentials

How can a franchisee view disputes and manage chargebacks in Essentials?
How can a franchisee defend a chargeback?
What does the reason code of this chargeback mean?

Related content

  • A yellow and a green front of a store.
    Franchisors
    What is the difference between Customer Area and Essentials?

    Essentials is a simplified interface: it is more of an operational tool useful to perform straightforward tasks like refunding a transaction, where Customer Area offers a wider range of options.

  • A mobile phone and a pile of books.
    Docs English
    Cancel or refund a payment

    Learn how to cancel or refund a payment through the Essentials dashboard.

  • A yellow dashboard with an acceptance and a refusal symbol.
    How to
    How to view your disputes and handle chargebacks in Essentials

    Check how to defend chargebacks in Essentials.

  • The illustration of a blog article.
    Blog English
    Melding millennial tech demands with a fresh approach to QSR: Leon restaurants

    How the British brand has responded to changing customer expectations, from its healthy menu offering through to the new tech allowing guests to place their orders.

  • An illustration of an in-person payments terminal.
    Live On-demand
    In-person payments

    Start accepting payments in-store with our in-person payment solutions.

  • Knowledge
  • Collections
  • Academy
  • Webinars
  • How to videos
  • Courses
  • Privacy
    ·
  • Cookies
    ·
  • Disclaimer
    ·

© 2023 Adyen