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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Standard

If you don't have the required user role, please reach out to your admin.

Explore Essentials

Essentials is the customer area for franchisees that allows them to manage their Adyen account and perform day-to-day activities.

With Essentials you can:

  • View your transactions and refund your transactions.
  • Quick overview of your transactions and sales.
  • Defend your disputes.
  • Download your financial reports.
  • Give permission to other team members to Essentials.
  • Subscribe to important system messages.
  • Adjust your account settings such as changing bank accounts.

Tip: Essentials is supported in English, French, German, Portuguese (Brazil), Spanish, and Japanese.

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to Essentials
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