How can I order terminal accessories?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Terminal Order

If you don't have the required user role, please reach out to your admin.

Order terminal accessories

Note: Due to the global chip shortage, we’re facing delays in terminal ordering, and the regular ordering flow is turned off in the Customer Area. Please reach out to your Adyen contact for more information.

  1. Log in to your Customer Area.
  2. Go to In-person payments > Orders and returns.
  3. Go to New sales order and follow the instructions to choose and order the accessories you wish. You will need to select in which region you need the terminal for, then select the terminal model to see the relevant accessories available to order. 

Once the order is placed, your accessories will be shipped within 1 or 2 business days. You can find the track and trace information in your Customer Area. It usually takes about 5 working days for the terminals to arrive.

Tip: Find more details on how to order terminals.

Let's practice

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Go to your Customer Area
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