Most mobile and portable terminals have built-in 3G or 4G hardware and a pre-installed SIM card. This allows the terminals to send and receive payment messages as packets over the internet through General Packet Radio Service (GPRS, which is an extension to cellular communication). Depending on your terminal model, you may have the option to activate the SIM card in order to enable a cellular network (3G or 4G). You can check our terminal documentation to verify it, or send an email to our Support Team.

How much does it cost?

This option comes with a price per terminal per month. Please refer to your contract to know the exact cost.

How can I manage my SIM card?

1. Log in to your Customer Area
2. Go to Point of Sale > Terminals (you need to have the right user access to see this page)
3. Add the ‘Active SIM’ column by clicking on the blue icon on the right of the screen
4. The column will display the status of the SIM card for each terminal listed (Active or Inactive)

How do I activate a SIM card on my terminal?

You can request a SIM card activation by contacting our Support team and providing the relevant terminals’ serial numbers.

How do I deactivate a SIM card on my terminal?

By the same process; you can request a SIM card deactivation by contacting our Support team and providing the relevant terminals’ serial numbers.