How do I check the status of a Pay by Link payment?
Do you have the right user role?
Please check whether you have one of the following user roles:
Pay by Link Interface
Merchant Admin
If you don't have the required user role, please reach out to your admin.
After the shopper completes the payment, you can check the payment result in your Customer Area, under Transactions > Payments.
If the shopper wasn’t able to successfully pay the payment link, you can check if an offer has been created, under Transactions > Offers.
In both cases, you can use the merchant reference if you don’t have a PSP reference.
You can view payments made via pay by link in your Customer Area:
- Log in to your Customer Area.
- Select Pay by Link > Payment Links.
Once you’ve located the payment link (by using the filter options), click on it and check the Link details page to see payment/s made for that payment link and check their statuses by clicking on the PSP reference under Shopper initiated payment.
Was this article helpful?
Let's practice
Learn more on this topic and practice what you’ve learned.
Go to your Customer Area