Help
  • Knowledge
  • Academy
  • Collections
  • Updates
  • Docs
  • Contact
  • Global (English)
    Singapore (English)
    United States (English)
    Deutschland (Deutsch)
    España (Español)
    Mexico (Español)
    France (Français)
    Italia (Italiano)
    日本 (日本語)
    Brasil (Português)
    中国 (简体中文)
Knowledge
Payments
Refunds

How can I refund a payment from the Customer Area?

A green triangle with an exclamation point in it.

Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Manage Payments

Was this article helpful?

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area

Related content

  • A phone with a green checkmark and a credit card.
    In-person payments
    How can I check if refunds are enabled for my terminals?

    Whether refunds are enabled on your terminal is a setting that can be changed under the settings menu.

  • A mobile phone and a pile of books.
    Docs English
    Refund

    Refund a payment back to the shopper.

  • The illustration of a blog article.
    Blog English
    Dealing with refunds and returns

    Increased online sales means an increase in returns. Here’s how to deal with them.

  • A yellow credit card
    How to
    How to refund a payment

    This video explains how to refund a payment. Easily find the payment you want to refund in the Customer Area and follow the steps. 

  • An illustration of a bar chart.
    Customer Area

    Discover your payments control center and optimize your processes.

The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request
  • Knowledge
  • Collections
  • Product updates
  • Academy
  • Webinars
  • How to videos
  • Courses
  • Products
  • Pricing
  • Payments
  • Risk management
  • Authentication
  • Company
  • Adyen.com
  • Our story
  • Newsletter
  • Careers
  • Privacy
    ·
  • Cookies
    ·
  • Disclaimer
    ·

© 2023 Adyen