Live

Customer Area

Discover your payments control center and optimize your processes.

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What you'll learn

Who is this for

Anyone who uses the Adyen portal, whether you work for existing or new merchants.

By the end

By the time it’s over you should feel a whole lot more comfortable navigating the Customer Area on a day-to-day basis.

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Related content

Explainer

Customer Area explained
Live On-Demand

Financial Reporting

Get to know all phases of payment flows and our realtime reporting tools.
Payments

What are the payment statuses?

A payment goes through various stages while being processed. This is called the payment lifecycle.
How to

How to create new users
Live

Risk and Disputes

Learn about our data-driven approach to detect and block fraud.
Payments

What is my capture expired?

Sometimes, a capture expires because you submitted the capture request too late.
How to

How to add a new payment method [Test Account]
Payments

How do I cancel a payment?

If you’ve authorized a payment but don’t want to capture it, you can choose to cancel it.