How do I block and unblock cards involved in fraudulent chargebacks?
Do you have the right user role?
Please check whether you have one of the following user roles:
Merchant Change Risk Settings
Risk Admin
If you don't have the required user role, please reach out to your admin.
Cards used for fraudulent chargebacks on the Adyen platform are automatically blocked for future purchases. Therefore, you do not need to take any action to block the card.
However, if you wish to accept payments with a blocked card, you can opt to put the card on your own accepted list.
Two ways to add a card to your accepted list:Â
Through fraud settings
- In the Customer Area, switch to your merchant account.
- Go to Risk > Risk profiles > Card/Bank Account number referral > config. Your user account must be configured with the necessary user roles to make fraud setting changes.
Via the Payment page
- In the Customer Area, switch to your merchant account.
- Go to Transactions > Payments > PSP number of the blocked transaction > Fraud Control.
In both cases, the shopper must perform the transaction again to be accepted.
Was this article helpful?
Update your setup
Ready to update your setup? We'll direct you to the right place.
Go to your Customer AreaRelated content
