How do I allow my shoppers to return an ecommerce purchase to a physical store?

Q: How do I allow my shoppers to return an ecommerce purchase to a physical store?

<html><head></head><body><h2>Set up referenced refunds</h2> Set up referenced refunds to let your customers return an online purchase to a physical store or their in-store purchase to your distribution center. Referenced refunds offer simpler reconciliation and better fraud protection. Note: To use referenced refunds, your back-end systems between online and in-store transactions must be synchronized in a way that the transaction information includes the PSP reference. Tip: Find more on <a href="https://docs.adyen.com/unified-commerce/referenced-refunds#synchronize-your-back-end-systems" target="_blank" rel="noopener" data-track-title="How can my customers return an online purchase to a physical store?" data-track-text="how to synchronize your back-end systems">how to synchronize your back-end systems</a> and set up referenced refunds.</body></html>

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Accepted Answer

Set up referenced refunds

Set up referenced refunds to let your customers return an online purchase to a physical store or their in-store purchase to your distribution center.

Referenced refunds offer simpler reconciliation and better fraud protection.

Note: To use referenced refunds, your back-end systems between online and in-store transactions must be synchronized in a way that the transaction information includes the PSP reference.

Tip: Find more on how to synchronize your back-end systems and set up referenced refunds.

How do I allow my shoppers to return an ecommerce purchase to a physical store?

Set up referenced refunds

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