Learn the basics of handling disputes.

Three speech bubbles of different colour's, symbolizing disputes

We will explore

  • The dispute flow and types

  • How to respond to disputes

  • Dispute reason codes and defense requirements 

  • The different schemes and payment methods that Adyen offers

  • Monitoring disputes in Adyen Customer Area

Who is this for

Anyone who is managing disputes and chargebacks through the Adyen Customer Area

By the end of the session

You’ll understand what disputes are and how to navigate them.

Watch now

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