Why do I have a negative balance on my platform? (Classic Integration)

Q: Why do I have a negative balance on my platform? (Classic Integration)

<html><head></head><body><h2>Negative balance</h2> Note: This page is for the classic Adyen for Platforms integrations. If you’re just starting your implementation, refer to our <a href="https://docs.adyen.com/marketplaces-and-platforms" target="_blank" rel="noopener" data-track-title="Why do I have a negative balance on my platform?" data-track-text="new integration guide">new integration guide</a> instead. You might have a negative balance because you’re not taking chargeback costs, processing fees, or fixed costs into account when calculating a commission split. To track transactions for each account holder and account in your platform, <a href="https://docs.adyen.com/marketplaces-and-platforms/classic/reconciliation-use-cases/build-transactional-ledger" target="_blank" rel="noopener" data-track-title="Why do I have a negative balance on my platform?" data-track-text="build a transactional ledger">build a transactional ledger</a>. </body></html>

Question

Accepted Answer

Negative balance

Note: This page is for the classic Adyen for Platforms integrations. If you’re just starting your implementation, refer to our new integration guide instead.

You might have a negative balance because you’re not taking chargeback costs, processing fees, or fixed costs into account when calculating a commission split.

To track transactions for each account holder and account in your platform, build a transactional ledger.

Why do I have a negative balance on my platform? (Classic Integration)

Negative balance

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