What does the reason code of this chargeback mean?

Dispute reason codes

Customers have the right to dispute a transaction for multiple reasons. Every dispute has a reason code that’s used by the issuer (customer’s bank). You can find the reason codes in Essentials.

Based on the reason for the dispute you can decide to accept or defend a chargeback.

Tip: Find here all reason codes.

Tip: Learn how to defend a chargeback.

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to Essentials
The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request