What can my franchisees handle and what should I handle for them?

As a franchisor, you need to be aware that some franchisees settings can only be changed on your end, for example: 

• Changing the ownership or legal entity 
• Setting up a new account or starting an application for a new store
• Any reconciliation questions that relate to reports downloaded outside of Essentials (i.e. Power BI)
• Stores or account closure
• Reauthorizing payments 

Please take this into consideration when helping your franchisees.