How can I request merchant accounts for franchisees?

Request new account(s)

If you want to request merchant accounts for your franchisees, you can do so via the Customer Area > Merchant Accounts > Request a new merchant account.

Select the option ‘single merchant account’ to add only franchise merchant account.

Select the option ‘multiple merchant accounts’ if you want to request multiple accounts by using the migration file. You’ll then receive a CSV file to download in which you can add your franchisees’ data. Please have a look at the description field in the CSV file to know in which format you should add your data.

Complete the migration file correctly

It’s important for each field to be filled in correctly and according to a specific format. The below table provides an explanation of each field with a corresponding example.

When choosing to onboard multiple franchisee accounts, you will need to submit a Franchisee Migration File in CSV format that you can download from the application. It is important for each field to be filled in correctly and according to a specific format. The below table provides an explanation of each field with a corresponding example.

Column name

Explanation

Example


Merchant code

Merchant account code following naming convention.

JB_1234_Chicago


Owner user name

Username for partner/franchisee used to log in to their customer area. The email is a unique identifier. Please use the same email as the ‘owner email’.

jane.doe@janeburgers.com


Legal entity name

Official name of registration of the legal entity.

Jane’s Burgers LLC


Legal entity address

Street + house number of registration of the legal entity.

1725 Slough Avenue


Legal entity postal

Postal code of registration of the legal entity.

18540


Legal entity city

City or Town of registration of the legal entity.

Scranton


Owner first name

First name of the owner operator.

Jane


Owner last name

Last name of the owner operator.

Doe


Owner email

E-mail of the owner operator to send the invitation. 

jane.doe@janeburgers.com


Sales channel

The payment type that is processed. Separate them with a comma.

ECOM,POS,MOTOECOM,MOTOPOS


Store country

The ISO country code of where the store is located. (e.g. US, CA, NL)

CA


See list below for all ISO country codes.


Store phone number(for POS or MOTOPOS)

Phone number of the store, with the country code (e.g. +31612345678). Make sure there is a ‘+’ in front of the country code.

+14083063478


Store description(for POS or MOTOPOS)

Store description can be easy if you have multiple stores, and to easily distinguish between them.

Chicago Store - Cafe


Shopper statement(for POS or MOTOPOS)

The name which will show up on the transaction details of the shopper’s bank statement. 

Jane’s Burgers - Chicago


Store address(for POS or MOTOPOS)

The street name and number of your store.

17 Charing Cross Rd


Store postal code(for POS or MOTOPOS)

The postal code of your store.

60007


Store city(for POS or MOTOPOS)

The city or town where your store is located

Chicago


Store state

The state where your store is located. This field is mandatory for AU, BR, CA, CZ, CN, MX & US. Use the two letter abbreviation.

For CA: ON, QC, YT, e.g.

For US: IL, IN, KY, e.g.

See list below for all state abbreviations.


Store time zone(for POS or MOTOPOS)

Timezone code of the store location.

  • For Europe and Asia, the format is ‘Continent/Country Capital’

  • For US and Canada, the format is ‘Country/matching timezone code’. See a list below for all matching time zones.

Europe/Amsterdam or  US/Central or

Canada/Eastern

See a list below for all matching time zones.


Website(for ECOM or MOTOECOM)

The website of your store.

 

Matching time zone codes 

Location

Matching Time zone code


Alabama (AL), Arkansas (AR), Illinois (IL), Iowa (IA), Kansas (KS), Louisiana (LA), Minnesota (MN), Mississippi (MS), Missouri (MO), Nebraska (NE), North Dakota (ND), Oklahoma (OK), South Dakota (East) (SD), Tennessee (West) (TN), Texas (TX), Wisconsin (WI)

US/Central


Arizona (AZ), Colorado (CO), Idaho (ID), Montana (MT), New Mexico (NM), South Dakota (West) (SD), Utah (UT), Wyoming (WY)

US/Mountain


California (CA), Nevada (NV), Oregon (OR), Washington (WA)

US/Pacific


Connecticut (CT), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Indiana IN), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), New York (NY), Ohio (OH), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), Tennessee (East) (TN), Vermont (VT), Virginia (VA), West Virginia (WV)

US/Eastern


Alaska (AK)

US/Alaska


American Samoa (AS)

US/Samoa


Guam (GU)

Pacific/Guam


Hawaii (HI)

US/Aleutian


Puerto Rico (PR)

America/Puerto_Rico


British Columbia (BC), Yukon (YT)

Canada/Pacific


Alberta (AB), Northwest Territories (NT)

Canada/Mountain


New Brunswick (NB), Nova Scotia (NS), Prince Edward Island Labrador (PE)

Canada/Atlantic


Saskatchewan (SK), Manitoba (MB_

Canada/Central


Québec (QC), Ontario (ON), Nunavut (NU)

Canada/Eastern


Newfoundland (NL)

Canada/Newfoundland


Arab Emirates (AE)

Asia/Dubai


Austria (AT)

Europe/Vienna


Switzerland (CH)

Europe/Zurich


Germany (DE)

Europe/Berlin


Denmark (DK)

Europe/Copenhagen


Estonia (EE)

Europe/Tallinn


Finland (FI)

Europe/Helsinki


Great Britain (GB)

Europe/London


Croatia (HR)

Europe/Zagreb


Italy (IT)

Europe/Rome


Lituania (LT)

Europe/Vaduz


Myanmar (MM)

Asia/Kuala_Lumpur


Norway (NO)

Europe/Oslo


Netherlands (NL)

Europe/Amsterdam


Poland (PL)

Europe/Warsaw


Portugal (PT)

Europe/Lisbon


Romania (RO)

Europe/Bucharest


Sweden (SE)

Europe/Stockholm


Belgium(BE)

Europe/Belgium


France (FR)

Europe/Paris

 

 

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