How do I reconcile my received donations?

Reconcile your received donations

As a nonprofit supported through Giving, you can use the Received Donations Report to get insights into the total donations received through Giving across your account for a specific time frame.

  1. Log in to your Customer Area.
  2. Go to Reports > Received Donations Report.
  3. Select Manage report. Here, you can select your chosen date range and file format.
  4. Click Generate report.
  5. You can download the report by clicking the download button or directly on the file name.

Received Donations Report

This report provides a breakdown of the donations paid out to your bank account during the selected time frame. Below you can find an explanation for each column.

  • Company account: The name of the Adyen merchant through which the donations were collected.
  • Donation Origin Country: The country where the donor was present when donating. For point of sale (POS) donations, this is always the country where the terminal is located. For e-com donations, it will be the country where the shopper places their order. You can use this information to allocate funds to the suitable regions for cross-country donation campaigns.
  • Type: The type of entry. There are three different types of entries:
    • Settled: This represents the donations that were paid out to your account.
    • Refund: This represents the donations for which the donor requested a refund; therefore, we deducted the amount from your account.
    • Chargeback: This represents the donations for which a donor requested a chargeback with their issuer bank. A chargeback is similar to a refund, except the customerÔÇÖs bank initiated it. No additional costs are associated with chargebacks for nonprofits supported through Giving, but we do deduct the original donation amount from your payouts.
  • Total count: The number of donations included in the entry.
  • Gross currency: The currency in which the customer made the donation.
  • Gross credit: The amount deducted from payable balance (for refund and chargeback types) in the gross currency.
  • Gross debit: The amount that was added to your payable balance (for settled types) in the gross currency.
  • Exchange rate: The exchange rate from the cross currency to the net currency. We do not charge any exchange rate fees to nonprofits supported through Giving.
  • Net currency: The currency in which the donation was paid out to your bank account. This may differ from the gross currency (e.g. if a donor makes a donation in the UK that is paid out to your French bank account).
  • Net credit: The amount deducted from the payable balance (for refund and chargeback types) in the net currency.
  • Net debit: The amount that was added to your payable balance (for settled types) in the net currency.