How can I help my merchant with their POS system?

To provide help to your merchant with their POS system, you can provide them with these:

Please visit the POS Go-Live checklist in our Documentation to understand the first steps on how to prepare the integration and some other topics like network configurations.
There are some Terminal troubleshooting steps that you can perform on the terminals.
To achieve basic terminal operations, you can have a look at this article.
To connect your terminal to the network, visit this article.

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