What is an offer and how do I search for one?

A green triangle with an exclamation point in it.

Do you have the right user role?

Please check whether you have the following user role:

  • View payments

What is an open offer?

An open offer is a payment pending authorization.

Payment authorizations stay open in 3 cases:

  • The shopper was redirected to an external page to complete the authorization. This is common for local payment methods (such as iDEAL and Dotpay) and for 3D Secure payments.
  • The transaction was processed, but the funds haven’t cleared yet. This is common for bank transfers or offline payment methods (such as Boleto Bancário).
  • The funds transferred by the shopper can’t be matched with the payment request. For example, if a shopper uses a wrong reference to transfer money, the funds are stuck as an OpenOffer. The funds are usually sent back automatically. If your shopper has not received the funds after 8 business days, ask them to provide you with an official bank letter, then contact Support.


Find open offers

  1. Log in to your Customer Area.
  2. Go to Transactions > Offers.

Offer statuses

  • OpenOffer: the offer pends authorization.
  • Received: the offer is converted to payment.
  • OfferCancelled: the offer closed due to cancellation.
  • OfferExpired: the offer expired due to our close-off period.



Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area
The illustration of support agent wearing a headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request