Where can I find the refund letter?
Find your refund letters
- Log in to your Customer Area.
- Go to Transactions > Payments.
- Select the PSP Reference of the payment you want to refund.
- In Payment details, go to Refund letter and find the refund letter (if available).
Tip: When a shopper reaches out with questions for a refund, send them the refund letter as proof they were refunded.
Note: Refund letters are available for payments made via Adyen Acquiring, Visa, or Mastercard.
Was this article helpful?
Learn more on this topic and practice what you’ve learned.Go to your Customer Area