Can I defend a BACS Direct Debit chargeback?
BACS Direct Debit disputes are not defendable. The disputes are considered lost immediately upon receipt and the funds are deducted from your account.
There is no interbank scheme for BACS Direct Debit (as there is for credit cards) that facilitates a dispute defense process.
To resolve BACS Direct Debit disputes, we advise you to contact the shopper directly.