How can I defend a chargeback for Sofort?

Defend a chargeback for Sofort

Sofort chargebacks are not defendable. The disputes are considered lost immediately upon receipt and the funds are deducted from your account. We advise you to contact the shopper directly to resolve disputes on Sofort payments.

Avoid Sofort chargebacks

Klarna offers a payment method similar to Sofort (Klarna Pay Now) where they take the chargeback risk. Note that there are downsides to using Klarna Pay Now (higher costs, lower authorisation rates, and more integration effort) due to the addition of shopper data and invoice lines. Another alternative is to use direct online banking schemes Giropay and EPS, which are guaranteed payment methods.