What is the chargeback flow per specific payment method?

A chargeback is initiated by the issuing bank on behalf of a cardholder to collect funds back. All schemes have their own specific guidelines. You can find the specific guidelines per scheme below:

Was this article helpful?

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area

Related content

Risk

How does the dispute flow work?

The dispute cycle can vary between schemes and payment methods, but the parties and the general dispute flow remains valid for most.
Docs English

Chargeback guidelines

Learn what you need to do to manage chargebacks for each issuer.
How to

How to defend a chargeback

This video explains how to defend a chargeback. If you disagree with a cardholder’s claim and have supporting documentation, you can contest it. Alternatively, you can choose to accept the chargeback.
Blog English

Visa and Mastercard roll out changes to fraud and chargeback programs

The global card schemes announced changes to help reduce fraud. They took effect in October 2019.

Stylized illustration of a customer support representative with headset.

Do you need additional help?

Contact our support team

Send us the details of your issue by adding images or screenshots.

Submit a request