What funds do I have available for refunds?
Do you have the right user role?
Please check whether you have the following user role:
Check your available refund balance
- Log in to your Customer Area.
- Go to Finance > Balances.
- In Available contingency funds within your balance, see your available refund balance.
The Available contingency funds represent your Next Payout balance + Pending balance + Reserve balance (if you’ve set up a reserve).
Tip: We call “in-process funds” the funds deducted from your business account when making a refund.
Note: You won’t be allowed to process a refund if this amount is negative. If your refund balance is negative, you can increase your in-process funds and process the refund again.
Learn more on this topic and practice what you’ve learned.Go to your Customer Area