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Knowledge
Payments

Refunds

Do you need help refunding your customers? Let us guide you.

Green and black payment card icon with bidirectional arrows indicating transaction process.

Make a refund

How can I refund a payment from the Customer Area?
Why can’t I make a refund?
Where can I find the refund letter?
What should I do if my shopper says they didn’t receive a refund?

Refund balance

What does “insufficient in-process funds” mean?
What funds do I have available for refunds?
How can I increase the available balance for refunds?
How can I transfer funds into my Adyen account?

Refund reserve

Why are the funds I sent to Adyen not added to the Refund Reserve?
How can I top-up my Refund reserve?

Related content

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    What is the Reserve and how do I set it up?

    The Refund Reserve is a buffer you can configure in your merchant account to make sure you have sufficient funds for refunds, chargebacks, and other operational expenses.

  • Stylized illustration of a mobile device with a check mark on the screen, indicating a successful transaction.
    Docs English
    Refund

    Refund a payment back to the shopper.

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    How to refund a payment

    This video explains how to refund a payment. Easily find the payment you want to refund in the Customer Area and follow the steps. 

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    Dealing with refunds and returns

    Increased online sales means an increase in returns. Here’s how to deal with them.

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    Discover your payments control center and optimize your processes.

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