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Knowledge
Payments

Refunds

Do you need help refunding your customers? Let us guide you.

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Make a refund

How can I refund a payment from the Customer Area?
Why can’t I make a refund?
Where can I find the refund letter?
What should I do if my shopper says they didn’t receive a refund?

Refund balance

What does “insufficient in-process funds” mean?
What funds do I have available for refunds?
How can I increase the available balance for refunds?
How can I transfer funds into my Adyen account?

Refund reserve

Why are the funds I sent to Adyen not added to the Refund Reserve?
How can I top-up my Refund reserve?

Related content

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    The Refund Reserve is a buffer you can configure in your merchant account to make sure you have sufficient funds for refunds, chargebacks, and other operational expenses.

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    Refund

    Refund a payment back to the shopper.

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    Learn How to refund a payment.

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    Discover your payments control center and optimize your processes.

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