How can I close my account?
Do you have the right user role?
Please check whether you have the following user role:
Merchant Admin
If you don't have the required user role, please reach out to your admin.
How to close your account
- Log in to your Customer Area. If you only want to delete a merchant account, make sure that you have selected the right one.
- Go to Settings  > Close account.
Here you can choose the date you want your account to close. Note: It won’t be possible to process transactions after this date.
Note: Only an admin user can close an account.
Access to your Customer Area
The admin of your account will have access to your Customer Area for the next 6 months following your account closure. During this period, you can still:
- Defend chargebacks.
- View and download reports.
- Process refunds.
Therefore, your deposit will be released 6 months after the last transaction.
POS terminals when switching payment provider
Please note that it isn’t possible to keep your POS terminals when switching to a different provider since the software installed on the terminals will only work with the Adyen platform. Please make sure to return the terminals.
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