Account

Set up your account, change settings, and modify user roles.

An illustration resembling a passport.

Most asked

How do I reset my password?
How can I get an Adyen account?
How do I set up system messages?
Is it possible to change what appears on the shopper’s bank statement?
How do I add a merchant account?

Select a topic

A person in a wheel or else settings icon.
Account settings

Set up company and merchant accounts in line with your needs.

How can I get an Adyen account?
How do I manage my account structure?
Can I change the name of my company/merchant account?
User illustrations and an addition symbol.
User settings

Give your team members access and the right permissions.

How do I manage users?
How can I create a new user?
The admin has left the company, how can we transfer the admin rights to another user?
The illustration of the Adyen Customer Area.
Access your Customer Area

Troubles with your Customer Area logins? Let us help you.

What can I do if I can't access the Customer Area?
How do I reset my password?
What if my code for two factor authentication does not work?
A letter in an envelope.
Notifications

Are you missing notifications? Make sure you set up system messages and webhooks.

How do I set up system messages?
A green pencil.
Shopper statement

View and change what your shoppers see on their bank statements.

What is written on my shopper bank statement?
Is it possible to change what appears on the shopper’s bank statement?
Is it possible to send in a dynamic shopper statement?

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