Why did I receive a negative balance notification?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Financial

Negative balance notifications

You’ll receive a negative balance notification when one or more of your merchant accounts contain payable batches with a negative balance that are older than 30 days.

You can have a negative balance when expenses of a merchant account exceed the amount of processed payments. When you have a negative balance you might not be able to process refunds and payouts or receive your deposit.

Tip: Learn how to offset your negative balance.

Note: To change the account that gets charged you can go to Settings > Account Settings.

Check your balances

  1. Log in to your Customer Area.
  2. Go to Finance > Balances > Select company or merchant account.

Tip: If your negative balance was cleared and you can now see a positive balance, you don’t need to take any further action.

Top-up in another currency

The top-up supports only the main reserve currency of your merchant account. If you like to wire a different currency amount to your Merchant Account please wire the funds directly to Adyen using this information. When wiring funds, state the merchant account you’re wiring funds for in the remittance description.

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area
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