Why did my capture fail?

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Do you have the right user role?

Please check whether you have the following user role:

  • View payments

If you don't have the required user role, please reach out to your admin.

Failed captures

The card scheme, the bank, or the local payment method can reject and fail your capture request. The transaction will receive the CaptureFailed status when your capture request is rejected.

Check why your capture failed

  1. Log in to your Customer Area.
  2. Go to Transactions > Payments.
  3. Select the PSP Reference of your transaction.
  4. In Transaction Events, find the error message explaining why the capture failed.

Tip: Captures and refunds are treated in the same way by card schemes, so these failures apply equally to both.

Let's practice

Learn more on this topic and practice what you’ve learned.

Go to your Customer Area
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