What is an offer and how do I search for one?

What is an open offer?

An open offer is a payment pending authorization.

Payment authorizations stay open in 3 cases:

• The shopper was redirected to an external page to complete the authorization. This is common for local payment methods (such as iDEAL and Dotpay) and for 3D Secure payments.
• The transaction was processed, but the funds haven’t cleared yet. This is common for bank transfers or offline payment methods (such as Boleto Bancário).
• The funds transferred by the shopper can’t be matched with the payment request. For example, if a shopper uses a wrong reference to transfer money, the funds are stuck as an OpenOffer. The funds are usually sent back automatically. If your shopper has not received the funds after 8 business days, ask them to provide you with an official bank letter, then contact Support.

Find open offers

1. Log in to your Customer Area.
2. Go to Transactions > Offers.

Offer statuses

• OpenOffer: the offer pends authorization.
• Received: the offer is converted to payment.
• OfferCancelled: the offer closed due to cancellation.
• OfferExpired: the offer expired due to our close-off period.