Can I change the uploaded documentation for a chargeback?
Do you have the right user role?
Please check whether you have the following user role:
Merchant Dispute Management
If you don't have the required user role, please reach out to your admin.
No, it is not possible to change the uploaded documentation for disputes. Once the defense documents have been submitted through the Customer Area or with the Dispute API, they are immediately forwarded to the scheme. It is no longer possible to change, remove, or add documents at this stage.
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