How to defend a chargeback

This video explains how to defend a chargeback. If you disagree with a cardholder’s claim and have supporting documentation, you can contest it. Alternatively, you can choose to accept the chargeback.

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How does the dispute flow work

This video explains how the dispute flow works. A dispute occurs when a cardholder disagrees with a merchant transaction. Find out what happens after.
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How do deposits work

This video provides an overview of how deposits function. Once you sign in to the customer section, you can find a summary of your deposit on the balance overview page, located under the finance tab. Explore different perspectives in the video below.
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Case management: how does it work

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How to configure a risk profile

This video explains how to configure a risk profile. The risk profile allows you to enable your fraud strategy, fighting fraudsters and protecting your real clients.