How can I defend a chargeback for Klarna?

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Do you have the right user role?

Please check whether you have the following user role:

  • Merchant Dispute Management

Klarna disputes can be defended through the Customer Area or the Disputes API.


Note that in the Klarna dispute flow, only Requests for Information (RFI) are defendable; if you receive a chargeback, it cannot be defended and the funds will be deducted from your account.


For further information about Klarna disputes, refer to Adyen Docs.

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Go to Adyen Docs
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