How can I defend a chargeback for Klarna?
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Please check whether you have the following user role:
Merchant Dispute Management
Klarna disputes can be defended through the Customer Area or the Disputes API.
Note that in the Klarna dispute flow, only Requests for Information (RFI) are defendable; if you receive a chargeback, it cannot be defended and the funds will be deducted from your account.
For further information about Klarna disputes, refer to Adyen Docs.
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