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Dispute management

What is the chargeback flow per specific payment method?

A chargeback is initiated by the issuing bank on behalf of a cardholder to collect funds back. All schemes have their own specific guidelines. You can find the specific guidelines per scheme below:

  • Visa chargebacks
  • Diners/Discover chargebacks
  • Mastercard chargebacks
  • China UnionPay chargebacks
  • JCB chargebacks
  • ELO chargebacks
  • American Express chargebacks
  • SEPA/Cartes Bancaires
  • Klarna

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