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How to videos
In-person payments

How to board a terminal

This video explains how to board a terminal. Learn how to board your terminal before taking payments.

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How to videos

  • A shipping box
    How to
    How to order new terminals

    This video explains how to order new terminals. Order a live or a test terminal by following the steps in the video closely. Make sure to enable the correct user role.

  • A terminal getting packed in a box.
    How to
    How to unbox your V400m terminal

    This video explains how to unbox the V400m terminal. Follow the steps to have a secure unboxing and use of the terminal and start to process payments.

  • A terminal getting packed in a box.
    How to
    How to unbox your S1F2 terminal

    This video explains how to unbox your S1F2 terminal. Follow the steps to secure the safety of using the terminal. Find out what to check before using the terminal. 

  • A terminal getting packed in a box for return.
    How to
    How to return a terminal

    This video explains how to return a terminal. Choose between live or test terminals. Returning a payment terminal is easy if you follow the steps closely. 

  • A terminal with a questionmark on it.
    How to
    How to troubleshoot a terminal through the hardware diagnostics menu

    This video explains how to troubleshoot a terminal through the hardware diagnostics terminal. Learn what to check before reaching out to customer support. 

  • A terminal with a yellow checkmark on its screen.
    How to
    How to assign a terminal

    This video explains how to assign a terminal. Follow the instructions in the customer area and assign your terminal. 

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