Case management: how does it work

Case Management: How does it work

Case management allows you to manually review certain transactions, such as those that have high value or that were flagged as risky, before you fulfil them.

There are two instances in which you can push transactions into case management. Let's first go the Risk section, then select Risk Profiles

The first instance is where you set a minimum score for a case.

Any transaction that yields a score above the minimum will be sent to be manually reviewed.

And the second allows you to set a specific risk rule for case management, regardless of the transaction’s score. For example here if we select the "Shopper email used 5 times in 30 minutes" rule, whenever this risk check is triggered, it is automatically sent to Case Management

So How do you review transactions in Case Management?

In the customer area, click Risk and then click Case management.

Here you will see all of the transactions meeting the manual review requirements, and you can click on a transaction, review it, and then either accept or reject transactions.

This allows you to have more insight on any transaction that might be fraudulent.