This video shows how to block or trust a shopper. Use the risk management tool Revenue Protect, which creates a risk score for each transaction. Learn how to use it by watching the video.
This video explains case management. How does it work? Learn how to manually review certain transactions.
This video explains how to configure a risk profile. The risk profile allows you to enable your fraud strategy, fighting fraudsters and protecting your real clients.
This video explains how to defend a chargeback. If you disagree with a cardholder’s claim and have supporting documentation, you can contest it. Alternatively, you can choose to accept the chargeback.
This video explains how the dispute flow works. A dispute occurs when a cardholder disagrees with a merchant transaction. Find out what happens after.
This video explains how to cancel a transaction. Navigate through the transactions overview in the Customer Area and cancel your payment by submitting a cancel request.
This video explains how to refund a payment. Easily find the payment you want to refund in the Customer Area and follow the steps.