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How-to videos
Risk

How to block or trust a customer

This video shows how to block or trust a shopper. Use the risk management tool Revenue Protect, which creates a risk score for each transaction. Learn how to use it by watching the video.

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How to videos

  • Magnifying glass over document indicating search or review concept.
    How to
    Case management: how does it work

    This video explains case management. How does it work? Learn how to manually review certain transactions.

  • Stylized graphic of browser window with a security padlock icon.
    How to
    How to configure a risk profile

    This video explains how to configure a risk profile. The risk profile allows you to enable your fraud strategy, fighting fraudsters and protecting your real clients. 

  • Yellow and black stylized shield icon.
    How to
    How to defend a chargeback

    This video explains how to defend a chargeback. If you disagree with a cardholder’s claim and have supporting documentation, you can contest it. Alternatively, you can choose to accept the chargeback.

  • Stylized customer service web interface with speech bubble and user profiles.
    How to
    How does the dispute flow work

    This video explains how the dispute flow works. A dispute occurs when a cardholder disagrees with a merchant transaction. Find out what happens after. 

  • Simplified graphic of a crossed-out credit card.
    How to
    How to cancel a transaction | How to video

    This video explains how to cancel a transaction. Navigate through the transactions overview in the Customer Area and cancel your payment by submitting a cancel request.

  • Yellow bank card with chip illustration.
    How to
    How to refund a payment

    This video explains how to refund a payment. Easily find the payment you want to refund in the Customer Area and follow the steps. 

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